Entries in ITSM (152)
The Price of Honesty
Friday, July 24, 2009 at 12:36PM It is difficult not selling an ITSM service desk software package...
10 things you should cover in your social networking policy
Wednesday, July 15, 2009 at 10:39AM How to Select a ITSM Service Desk Software Vendor, and Not Regret it Later!
Thursday, July 9, 2009 at 8:27PM Planning committees, budgets, demos, and hyperbole, OH MY! Learn from our years of selling software, the questions to ask, and when to walk away...
ITIL, ITSM, Social Media, Vendor in Best Practice, IMHO, RANT, ServiceSphere TV, Webinar Survey Say! 10 simple rules to transform your surveys.
Saturday, June 27, 2009 at 11:14AM Customer Satisfaction to Surveys! Surveys never lie, but they certainly stretch the truth...
The IT Skeptic Part II Conclusion
Thursday, June 18, 2009 at 5:32PM The IT Skeptic sits down with ServiceSphere to talk, rant and inform on IT Service Management! See It in HD on ServiceSphere TV...
World Exclusive Interview
Monday, June 8, 2009 at 10:17AM The IT Skeptic sits down with ServiceSphere to talk, rant and inform on IT Service Management...
How to assemble all the ITSM reference library you need for $211
Monday, June 8, 2009 at 6:16AM For those of you out there who are a bit cash strapped like me, here is the formula for building a formidable body of low-cost knowledge...
SaaS 3.0 and ITSM, Match Made in Heaven!!
Thursday, June 4, 2009 at 11:28AM Software as a Service, SaaS, has as many meanings as the ITIL framework has processes. I have been studying the amazing amount of publicity surrounding IT Service Management software for about three years now. The amount of information is staggering. Just when all the ITSM software vendors were finally in alignment with their ITIL clones, killing any innovation in truly increasing customer satisfaction, and the process vendors had choked the life out of any hope of ever getting a grip on your business, SaaS reared its head and took traditional ITSM software for a new spin.
Social Media and the Service Desk
Friday, May 29, 2009 at 4:47PM Great Webinar. Thank you for everyone who took the time to come today...
Sacramento HDI
Saturday, May 23, 2009 at 8:39AM Had a great day at Sacramento HDI event! Great Speakers, Kirk Weisler, Brandon Caudle, and ServiceSphere's own Chris Dancy. The day was full of amazing people and great vendors. You can see pictures at Travels with ServiceSphere...
Heading to Sacramento
Sunday, May 17, 2009 at 6:48PM Get ready Sacramento HDI, ServiceSphere is coming on down for your all day Super Star event...
OGC Papers May 2009
Thursday, May 14, 2009 at 11:43AM ITIL, ITSM, OGC, White Paper in WhitePaper Stop Accepting Software Mediocrity…!
Thursday, May 7, 2009 at 9:36AM I posted an article on linked in and got a few people responding to my intent...
Wednesday, May 6, 2009 at 9:03AM I love twitter. It gives me a chance to post what I think (yes I read ALL my posts) is good ITSM News...