Dave O'Reardon becomes IT Psychologist and shares the tips and tricks of NPS and what it means to giving satisfaction!
ITSM News and Comments
Entries in ITSMAP (15)
This month Rob and Tristan are joined by guest host Kirstie Magowan and a plethora of guests live from the Departure Lounge at the itSMF New Zealand Conference in Auckland.
Rob and Tristan talk to Gene Kim about his book "The Phoenix Project" and the rise of DevOps.
Tug of War: Service & Project Management & Life as an ATO - ITSM Weekly Antipodean Podcast Episode 30
Special Guest Scott Spence chats with the team about the what, how and why of Project Management, its relationship with Service Management and the life of an ATO with all its tribulations.
Special guest Rebecca Wilson talks about her Change and Release Management journey.
The Perilous Ride - Culture & Organisational Change Management ITSM Weekly Antipodean Podcast Episode 28
Humanity & Culture suggested by Chris Dancy as a topic, has the team waxing passionately on OCM. It's not new so the team discusses why IT & ITSM seem to ignore it so well.
The whole crew are all back together again with Simone calling in early on a chilly French morning. Talk is around highs and lows of the year, favourite podcasts of 2012 and the odd prediction for 2013.
Karen and Rob talk to Fred Luddy, CPO of Servicenow, about how he got started, the future of Service Management, and Wombats.
There is a lot of industry guidance on ITSM tools. The team discuss what advice is available and what it's worth.
The team welcomes Rob, farewell's Simone for a few months, and discusses the Standard and Case approach.
The Knowledge Bird talks to us about putting the KM into ITSM.
“The ‘stuff’ at this conference will raise you as a knowledge worker, professional and human being”. Chris Dancy, Podmaster extraordinaire achieves a first by being a podcast guest along with Kathryn Howard, itSMFA Social Media Coordinator.
The before, during and after survival tips of conferencing and getting your ROI!
The difference between simulations, serious games and gamification and how they address the real world issues of ITSM.
Request for Proposals - or is that Pain? The Good, The Bad & The Ugly! The experience and the process! Some tips and tricks for managing the overload, excessive requirements, realistic scope challenges & the frustration of the money value equation.