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Entries in ITSMFNZ (15)

Tuesday
Dec032013

Service Management for the Business - ITSM AP Episode 40

The hosts chat with Nanyi Gong, ICT Manager at Laidlaw College about his experience of working with the wider organisation to get real results from implementing the right ITSM practices.

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Saturday
Jul132013

Finding and Managing Our Talent - ITSM Weekly Antipodean Podcast Episode 34

Karen Gately joins the team to discuss Talent Management.

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Thursday
May232013

I Can't Get No...Satisfaction! ITSM Weekly Antipodean Podcast Episode 33

Dave O'Reardon becomes IT Psychologist and shares the tips and tricks of NPS and what it means to giving satisfaction!

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Tuesday
May212013

Live from the floor of itSMFnz13 - ITSM Weekly Antipodean Podcast Episode 32

This month Rob and Tristan are joined by guest host Kirstie Magowan and a plethora of guests live from the Departure Lounge at the itSMF New Zealand Conference in Auckland.

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Tuesday
Apr302013

Unicorns, Horses and the Rise of DevOps - ITSM Weekly Antipodean Podcast Episode 31

Rob and Tristan talk to Gene Kim about his book "The Phoenix Project" and the rise of DevOps.

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Thursday
Mar072013

The Real World of Change and Release Management - ITSM Weekly Antipodean Podcast Episode 29

Special guest Rebecca Wilson talks about her Change and Release Management journey.

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Tuesday
Jan292013

The Perilous Ride - Culture & Organisational Change Management ITSM Weekly Antipodean Podcast Episode 28

Humanity & Culture suggested by Chris Dancy as a topic, has the team waxing passionately on OCM. It's not new so the team discusses why IT & ITSM seem to ignore it so well.

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Saturday
Dec222012

Festive Roundup – ITSM Weekly Antipodean Podcast Episode 27

The whole crew are all back together again with Simone calling in early on a chilly French morning. Talk is around highs and lows of the year, favourite podcasts of 2012 and the odd prediction for 2013.

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Wednesday
Dec122012

Meet Fred Luddy – CPO Servicenow – ITSM Weekly Antipodean Podcast Episode 26

Karen and Rob talk to Fred Luddy, CPO of Servicenow, about how he got started, the future of Service Management, and Wombats.

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Friday
Nov022012

Industry Advice on ITSM Technology – What Is It Worth? – ITSM Weekly Antipodean Podcast Episode 25

There is a lot of industry guidance on ITSM tools. The team discuss what advice is available and what it's worth.

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Sunday
Sep302012

Standard + Case - ITSM Weekly The Podcast Antipodean Edition Episode 24

The team welcomes Rob, farewell's Simone for a few months, and discusses the Standard and Case approach.

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Saturday
Sep082012

Knowledge Management and ITSM - ITSM Weekly Antipodean Podcast Episode 23

The Knowledge Bird talks to us about putting the KM into ITSM.

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Sunday
Jul082012

How to Survive Your Conference & Get Your ROI - ITSM Weekly Antipodean Podcast Episode 20

The before, during and after survival tips of conferencing and getting your ROI!

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Tuesday
May292012

G2G3 Game On! - ITSM Weekly Antipodean Podcast Episode 18

The difference between simulations, serious games and gamification and how they address the real world issues of ITSM.

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Tuesday
May012012

RFPs - The Good, The Bad & The Ugly - ITSM Weekly Antipodean Podcast Episode 17

Request for Proposals - or is that Pain? The Good, The Bad & The Ugly! The experience and the process! Some tips and tricks for managing the overload, excessive requirements, realistic scope challenges & the frustration of the money value equation.

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by Chris Dancy