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Entries in macanta consulting (16)

Tuesday
Oct292013

The Value of Training - ITSMAP Episode 39

The team talk about the benefits of formal training for ITSM people and discuss recent and upcoming industry conferences and events

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Monday
Sep302013

Deadlines, downtime and diets - ITSMAP Episode 38

Welcome to the variety show where ramblings and being let loose in a lolly shop of ITSM could be overwhelming. We’re overheating, flogging our staff and being generally argumentative about downtime, metrics and going on an ITSM Diet.

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Saturday
Jul132013

Finding and Managing Our Talent - ITSM Weekly Antipodean Podcast Episode 34

Karen Gately joins the team to discuss Talent Management.

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Thursday
May232013

I Can't Get No...Satisfaction! ITSM Weekly Antipodean Podcast Episode 33

Dave O'Reardon becomes IT Psychologist and shares the tips and tricks of NPS and what it means to giving satisfaction!

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Tuesday
May212013

Live from the floor of itSMFnz13 - ITSM Weekly Antipodean Podcast Episode 32

This month Rob and Tristan are joined by guest host Kirstie Magowan and a plethora of guests live from the Departure Lounge at the itSMF New Zealand Conference in Auckland.

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Tuesday
Apr302013

Unicorns, Horses and the Rise of DevOps - ITSM Weekly Antipodean Podcast Episode 31

Rob and Tristan talk to Gene Kim about his book "The Phoenix Project" and the rise of DevOps.

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Monday
Apr012013

Tug of War: Service & Project Management & Life as an ATO - ITSM Weekly Antipodean Podcast Episode 30

Special Guest Scott Spence chats with the team about the what, how and why of Project Management, its relationship with Service Management and the life of an ATO with all its tribulations.

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Thursday
Mar072013

The Real World of Change and Release Management - ITSM Weekly Antipodean Podcast Episode 29

Special guest Rebecca Wilson talks about her Change and Release Management journey.

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Saturday
Dec222012

Festive Roundup – ITSM Weekly Antipodean Podcast Episode 27

The whole crew are all back together again with Simone calling in early on a chilly French morning. Talk is around highs and lows of the year, favourite podcasts of 2012 and the odd prediction for 2013.

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Wednesday
Dec122012

Meet Fred Luddy – CPO Servicenow – ITSM Weekly Antipodean Podcast Episode 26

Karen and Rob talk to Fred Luddy, CPO of Servicenow, about how he got started, the future of Service Management, and Wombats.

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Friday
Nov022012

Industry Advice on ITSM Technology – What Is It Worth? – ITSM Weekly Antipodean Podcast Episode 25

There is a lot of industry guidance on ITSM tools. The team discuss what advice is available and what it's worth.

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Sunday
Sep302012

Standard + Case - ITSM Weekly The Podcast Antipodean Edition Episode 24

The team welcomes Rob, farewell's Simone for a few months, and discusses the Standard and Case approach.

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Saturday
Sep082012

Knowledge Management and ITSM - ITSM Weekly Antipodean Podcast Episode 23

The Knowledge Bird talks to us about putting the KM into ITSM.

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Friday
Aug242012

LIVE from the Floor of LeadIT 2012 ITSM Weekly Antipodean Podcast Episode 22

LIVE from the floor of the itSMFA LeadIT 2012 Conference

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Tuesday
Jul312012

ITSM Hands Down - Raising you up! - ITSM Weekly Antipodean Podcast Episode 21

“The ‘stuff’ at this conference will raise you as a knowledge worker, professional and human being”. Chris Dancy, Podmaster extraordinaire achieves a first by being a podcast guest along with Kathryn Howard, itSMFA Social Media Coordinator.

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Tuesday
May292012

G2G3 Game On! - ITSM Weekly Antipodean Podcast Episode 18

The difference between simulations, serious games and gamification and how they address the real world issues of ITSM.

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by Chris Dancy