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Thursday, March 11, 2010 at 8:38PM After interviewing Phyllis Drucker and Bob Sterbens at Fusion 09, people had a lot of questions about itSMF new program prISM.
Help Desk, ITIL, ITSMF, Service Desk in ServiceSphere TV Wednesday, March 10, 2010 at 1:59PM Lots of chatter yesterday and today on tools, certification and drama.
ITIL, Service Desk, hHelp Desk in RANT Sunday, February 7, 2010 at 2:14PM What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!
Help Desk, ITIL, ITSM, Service Desk in Podcast, You Got To Be Kidding Thursday, September 24, 2009 at 7:05PM So many ways to get ITSM news and information...
Help Desk, ITSM, Service Desk, Social Media in Best Practice, IMHO, ITIL GURU, Vendor Announcement Friday, May 29, 2009 at 4:47PM Great Webinar. Thank you for everyone who took the time to come today...
ITSM, Service Desk, Social Media in Webinar 
