Thursday
Mar072013
The Real World of Change and Release Management - ITSM Weekly Antipodean Podcast Episode 29
Thursday, March 7, 2013 at 2:15AM Special guest Rebecca Wilson talks about her Change and Release Management journey.
Entries in Service Desk (13)
Thursday, March 7, 2013 at 2:15AM Saturday
Dec222012
Festive Roundup – ITSM Weekly Antipodean Podcast Episode 27
Saturday, December 22, 2012 at 3:09AM The whole crew are all back together again with Simone calling in early on a chilly French morning. Talk is around highs and lows of the year, favourite podcasts of 2012 and the odd prediction for 2013.
Wednesday
Dec122012
Meet Fred Luddy – CPO Servicenow – ITSM Weekly Antipodean Podcast Episode 26
Wednesday, December 12, 2012 at 7:01PM Karen and Rob talk to Fred Luddy, CPO of Servicenow, about how he got started, the future of Service Management, and Wombats.
Friday
Nov022012
Industry Advice on ITSM Technology – What Is It Worth? – ITSM Weekly Antipodean Podcast Episode 25
Friday, November 2, 2012 at 1:20AM There is a lot of industry guidance on ITSM tools. The team discuss what advice is available and what it's worth.
Sunday
Sep302012
Standard + Case - ITSM Weekly The Podcast Antipodean Edition Episode 24
Sunday, September 30, 2012 at 1:58AM The team welcomes Rob, farewell's Simone for a few months, and discusses the Standard and Case approach.
Saturday
Sep082012
Knowledge Management and ITSM - ITSM Weekly Antipodean Podcast Episode 23
Saturday, September 8, 2012 at 8:02PM The Knowledge Bird talks to us about putting the KM into ITSM.
Monday
Aug272012
Top of the World
Monday, August 27, 2012 at 5:08AM Introducing Aale as a blogger and talking about SD 2.0
tagged SD 2.0, Service Desk, Survey in Aale
SD 2.0, Service Desk, Survey in Aale Monday
May032010
IT Marketing Management: Of the People, For the People, By the People…
Monday, May 3, 2010 at 8:15PM Putting the People Back into People, Process & Technology
tagged Help Desk, ITIL, ITSM, Service Desk in Best Practice, IMHO, WhitePaper
Help Desk, ITIL, ITSM, Service Desk in Best Practice, IMHO, WhitePaper Thursday
Mar112010
itSMF USA talks prISM
Thursday, March 11, 2010 at 8:38PM After interviewing Phyllis Drucker and Bob Sterbens at Fusion 09, people had a lot of questions about itSMF new program prISM.
Wednesday
Mar102010
Take Two and Call Me In the Morning
Wednesday, March 10, 2010 at 1:59PM Lots of chatter yesterday and today on tools, certification and drama.
Sunday
Feb072010
ITSM Weekly The Podcast (Week 1)
Sunday, February 7, 2010 at 2:14PM What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!
Thursday
Sep242009
ServiceSphere Social Media ITSM, Help Desk, Service Desk Outlets
Thursday, September 24, 2009 at 7:05PM So many ways to get ITSM news and information...
Friday
May292009
Social Media and the Service Desk
Friday, May 29, 2009 at 4:47PM Great Webinar. Thank you for everyone who took the time to come today...