Gary Case joins Chris and Troy to discuss what they'd put in a 'Service Desk 101' guide
Entries in Service Desk (14)
Special guest Rebecca Wilson talks about her Change and Release Management journey.
The whole crew are all back together again with Simone calling in early on a chilly French morning. Talk is around highs and lows of the year, favourite podcasts of 2012 and the odd prediction for 2013.
Karen and Rob talk to Fred Luddy, CPO of Servicenow, about how he got started, the future of Service Management, and Wombats.
There is a lot of industry guidance on ITSM tools. The team discuss what advice is available and what it's worth.
The team welcomes Rob, farewell's Simone for a few months, and discusses the Standard and Case approach.
The Knowledge Bird talks to us about putting the KM into ITSM.
Putting the People Back into People, Process & Technology
After interviewing Phyllis Drucker and Bob Sterbens at Fusion 09, people had a lot of questions about itSMF new program prISM.
Lots of chatter yesterday and today on tools, certification and drama.
What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!
So many ways to get ITSM news and information...