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Entries in Service Desk (14)

Tuesday
Aug202013

What It Takes To DO Service Desk - Practitioner Radio Episode 47

Gary Case joins Chris and Troy to discuss what they'd put in a 'Service Desk 101' guide

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Thursday
Mar072013

The Real World of Change and Release Management - ITSM Weekly Antipodean Podcast Episode 29

Special guest Rebecca Wilson talks about her Change and Release Management journey.

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Saturday
Dec222012

Festive Roundup – ITSM Weekly Antipodean Podcast Episode 27

The whole crew are all back together again with Simone calling in early on a chilly French morning. Talk is around highs and lows of the year, favourite podcasts of 2012 and the odd prediction for 2013.

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Wednesday
Dec122012

Meet Fred Luddy – CPO Servicenow – ITSM Weekly Antipodean Podcast Episode 26

Karen and Rob talk to Fred Luddy, CPO of Servicenow, about how he got started, the future of Service Management, and Wombats.

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Friday
Nov022012

Industry Advice on ITSM Technology – What Is It Worth? – ITSM Weekly Antipodean Podcast Episode 25

There is a lot of industry guidance on ITSM tools. The team discuss what advice is available and what it's worth.

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Sunday
Sep302012

Standard + Case - ITSM Weekly The Podcast Antipodean Edition Episode 24

The team welcomes Rob, farewell's Simone for a few months, and discusses the Standard and Case approach.

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Saturday
Sep082012

Knowledge Management and ITSM - ITSM Weekly Antipodean Podcast Episode 23

The Knowledge Bird talks to us about putting the KM into ITSM.

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Monday
Aug272012

Top of the World

Introducing Aale as a blogger and talking about SD 2.0

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Monday
May032010

IT Marketing Management: Of the People, For the People, By the People…

Putting the People Back into People, Process & Technology

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Thursday
Mar112010

itSMF USA talks prISM

After interviewing Phyllis Drucker and Bob Sterbens at Fusion 09, people had a lot of questions about itSMF new program prISM.

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Wednesday
Mar102010

Take Two and Call Me In the Morning

Lots of chatter yesterday and today on tools, certification and drama.

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Sunday
Feb072010

ITSM Weekly The Podcast (Week 1)

What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!

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Thursday
Sep242009

ServiceSphere Social Media ITSM, Help Desk, Service Desk Outlets

So many ways to get ITSM news and information...

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Friday
May292009

Social Media and the Service Desk

Great Webinar. Thank you for everyone who took the time to come today...

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by Chris Dancy