Entries in Social Media (88)
For weeks I have been digesting, contemplating and reviewing 2012 in my head, online and deep in my soul. Finally, two full weeks into the new year, I'm ready to give my review of the year in ITSM , IT Management and Enterprise Software.
LIVE from the floor of the itSMFA LeadIT 2012 Conference
It seems much like a dream but it was very real. Eight cities, two weeks and hundreds of HDI members were taken by storm as ServiceSphere sponsored by Zendesk and HootSuite stormed the western United States. The pictures, movie and slides speak for themselves.
Eight cities, hundreds of HDI members, and one speaker. It started as a little idea early in the year by Bren Boody Thomas of the HDI Western region, a speaking tour of the West coast, which snowballed into a combination visit with the HDI Executive Forum in Dallas Texas!
Join HDI Charlotte and the Southeast Region as we bring Chris Dancy, Social Media Maven for a one time engagement in the Queen City.
There are industry defining moments for ITSM (IT Service Management) when it comes to social media. I don’t blog often but when I do there is a reason.
First and foremost, FakeITIL is NOT a ServiceSphere account, was not setup by ServiceSphere and was NOT the idea of ServiceSphere.
May 28th, 2010 was more than the kick off to Memorial Day weekend in United States; it was also the first LIVE streaming itSMF event in history. Rocky Mountain itSMF streamed a question and answer session in real time with Greg Morrison, the ITIL expert.
Great event at Service-Now. WAIT, ServiceSphere is supposed to be VENDOR AGNOSTIC?
On Tuesday an out of work Service Desk Manager reached out to me via Twitter. He was very honest with his situation and asked if I could help.
What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!