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Saturday, March 13, 2010 at 8:17PM ITMM - IT Marketing Management Webinar
ITIL, ITMM, Social Media in ServiceSphere TV Wednesday, March 10, 2010 at 9:27AM Lost of speculation about who is sitting in the co-host chair this week for "Hoop". Here is a clue.
Social Media Saturday, March 6, 2010 at 10:54AM Two stories of helping the IT support community.
HDI, ServiceSphere Gives Back, Social Media in IMHO Monday, February 22, 2010 at 2:26PM The best links and comments from Twitter LAST week!
ITIL, ITSM, Social Media in TWISM Thursday, February 18, 2010 at 6:43PM On Tuesday an out of work Service Desk Manager reached out to me via Twitter. He was very honest with his situation and asked if I could help.
ITIL, ITSM, ServiceSphere Gives Back, Social Media in IMHO Monday, February 15, 2010 at 8:04PM What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!
HDI, ITIL, ITSM, ITSMF, Pink Elephant, Social Media, prISM in Podcast Monday, February 15, 2010 at 7:29PM Nothing can replace meeting friends and peers in person. NOTHING. While you may not be able to be there in person, ServiceSphere is dedicated to bringing the best interviews, highlights and surprises to all the Service Desk and ITSM professionals out there!
Social Media in Conference Monday, February 15, 2010 at 2:56PM The Weeks Best Links and New Twitter Followers
Help Desk, ITIL, ITSM, Social Media in TWISM Friday, February 12, 2010 at 10:27AM Ok, I admit I have a sharing problem, I also admit there are companies and people in the ITIL elite that do not like my tweets, blogs or videos, actually I am proud of that one. Just because people or orgs do not like my work it does not make me dislike them or even not RT them.
ITIL, ITSM, Social Media in RANT Monday, February 8, 2010 at 10:16AM The Weeks Best Links and New Twitter Followers
Help Desk, ITIL, ITSM, Social Media in TWISM 
