Sunday
Feb242013
tagged 
ITSM, Social Media in Resources
ITSM, Social Media in Resources Entries in Social Media (88)
Monday
Jan142013
2012 - The Enterprise Software Review of the Year that Changed, Everything (Part 1 of 3)
Monday, January 14, 2013 at 6:26AM For weeks I have been digesting, contemplating and reviewing 2012 in my head, online and deep in my soul. Finally, two full weeks into the new year, I'm ready to give my review of the year in ITSM , IT Management and Enterprise Software.
tagged CIO, HDI, ITSM, ITSMF, Knowledge Work, Social Media in RANT, Resources
CIO, HDI, ITSM, ITSMF, Knowledge Work, Social Media in RANT, Resources Friday
Aug242012
LIVE from the Floor of LeadIT 2012 ITSM Weekly Antipodean Podcast Episode 22
Friday, August 24, 2012 at 11:02PM LIVE from the floor of the itSMFA LeadIT 2012 Conference
Tuesday
Aug092011
Social Media, ITSM and Collaborative Innovation Live From Australia
Tuesday, August 9, 2011 at 11:57AM Brace Yourself
Tuesday
Mar012011
Why IT Professionals Should Care About Social Media
Tuesday, March 1, 2011 at 5:13PM Why IT Professionals Should Care About Social Media
Sunday
Oct032010
HDI Western Region ITSM Road Show
Sunday, October 3, 2010 at 9:13PM It seems much like a dream but it was very real. Eight cities, two weeks and hundreds of HDI members were taken by storm as ServiceSphere sponsored by Zendesk and HootSuite stormed the western United States. The pictures, movie and slides speak for themselves.
Wednesday
Aug252010
Roadshow? Social Event? Edutainment?
Wednesday, August 25, 2010 at 3:09PM Eight cities, hundreds of HDI members, and one speaker. It started as a little idea early in the year by Bren Boody Thomas of the HDI Western region, a speaking tour of the West coast, which snowballed into a combination visit with the HDI Executive Forum in Dallas Texas!
Tuesday
Aug172010
HDI Charlotte, This Tweets For You!
Tuesday, August 17, 2010 at 1:13PM Join HDI Charlotte and the Southeast Region as we bring Chris Dancy, Social Media Maven for a one time engagement in the Queen City.
Wednesday
Aug112010
Fight, Flight or Facebook?
Wednesday, August 11, 2010 at 9:02AM There are industry defining moments for ITSM (IT Service Management) when it comes to social media. I don’t blog often but when I do there is a reason.
tagged Help Desk, ITSM, Social Media in RANT
Help Desk, ITSM, Social Media in RANT Tuesday
Aug032010
The Rise of Fake ITIL
Tuesday, August 3, 2010 at 1:23PM First and foremost, FakeITIL is NOT a ServiceSphere account, was not setup by ServiceSphere and was NOT the idea of ServiceSphere.
Thursday
Jul012010
Social Media Theophany
Thursday, July 1, 2010 at 3:27PM Thank you Scott Stratten, many lives have been saved because of your lecture.
tagged Social Media in IMHO, RANT
Social Media in IMHO, RANT Wednesday
Jun092010
The Power of YOUR ITSM Community
Wednesday, June 9, 2010 at 5:29PM You asked for it, itSMF USA agrees.
Saturday
May292010
Ask The ITIL Expert Live!
Saturday, May 29, 2010 at 9:29AM May 28th, 2010 was more than the kick off to Memorial Day weekend in United States; it was also the first LIVE streaming itSMF event in history. Rocky Mountain itSMF streamed a question and answer session in real time with Greg Morrison, the ITIL expert.
Thursday
Apr222010
If You Don't Own Your IT Image, Someone Else Will
Thursday, April 22, 2010 at 12:05PM Great event at Service-Now. WAIT, ServiceSphere is supposed to be VENDOR AGNOSTIC?
Saturday
Mar132010
ITMM - IT Marketing Management Webinar
Saturday, March 13, 2010 at 8:17PM ITMM - IT Marketing Management Webinar
Wednesday
Mar102010
Podcast Guest
Wednesday, March 10, 2010 at 9:27AM Lost of speculation about who is sitting in the co-host chair this week for "Hoop". Here is a clue.
Saturday
Mar062010
Giving IT back, Part II
Saturday, March 6, 2010 at 10:54AM Two stories of helping the IT support community.
Monday
Feb222010
This Week In Service Management
Monday, February 22, 2010 at 2:26PM The best links and comments from Twitter LAST week!
tagged ITIL, ITSM, Social Media in TWISM
ITIL, ITSM, Social Media in TWISM Thursday
Feb182010
Give “IT” back!
Thursday, February 18, 2010 at 6:43PM On Tuesday an out of work Service Desk Manager reached out to me via Twitter. He was very honest with his situation and asked if I could help.
Monday
Feb152010
ITSM Weekly The Podcast (Week 2)
Monday, February 15, 2010 at 8:04PM What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!
tagged HDI, ITIL, ITSM, ITSMF, Pink Elephant, Social Media, prISM in Podcast
HDI, ITIL, ITSM, ITSMF, Pink Elephant, Social Media, prISM in Podcast