Jurassic Park and The Service Desk

How did we get from our DOS based Help Desk to worrying about Twitter? What can we do to explore and use Social Media on the desk? What can we do to prepare for the impending information age? These are some of the questions we will address. To understand our future, we must look to our past.....

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Is There Still A Market For Non-ITIL Compatible Tools?

Laurie Dolan, ask this question in her latest post over at Pink Elephant...

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How to Select a ITSM Service Desk Software Vendor, and Not Regret it Later!

Planning committees, budgets, demos, and hyperbole, OH MY! Learn from our years of selling software, the questions to ask, and when to walk away...

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