Seanchaithe were servants to the chiefs of the tribe and kept track of important information for their clan.They were very well respected in their clan. The seanchaithe made use of a range of storytelling conventions, styles of speech and gestures that were peculiar to the Irish folk tradition and characterized them as practitioners of their art. Although tales from literary sources found their way into the repertoires of the seanchaithe, a traditional characteristic of their art was the way in which a large corpus of tales was passed from one practitioner to another without ever being written down. (Source Wikipedia)
I've been working with information systems for over 20 years with experiences ranging from help desk level 1, service desk manager, ITSM process consultant, software product manager, executive corporate marketing, entrepreneur and currently a director in the office of the CTO for BMC software.
Most people know me as @servicesphere on twitter and as the creator of ITSM weekly, the largest global podcast for IT support professionals, syndicated to 40,000 listeners monthly, TFT, the worlds 1st global follow the sun, 24 hour virtual conference and the newly created present shock show, "Mindful Cyborgs".
My name and avatar are synonymous with the future of work, edutainment, technically enabled external evolution and my quantified life (existence). Over four years I have spoken around the globe on emerging trends and has been featured in TechCrunch, Wired magazine and Bloomberg TV as the most connected human on earth.
Tech fluffer and agent provocateur that lives 15 minutes in the future, brace yourself, you’re about to be awoken.
BODY OF WORK:
I'm ready for my close up, Mr. Jobs. (2013 -2014)
- How contextual aware information systems are changing support.
IT has evolved to become IS, with this change information systems have become contextually aware. Context is based on many factors that change the support dynamic.
The most aggressive use case of IS context is location. Location changes the types of FAQ's a user may ask, changes the way a field tech carry's out his/her daily routine. Technology today is enabling a new breed of services that bring valuable data, tools and metrics that dramatically change the world of support.
- Learn the five key drivers to location aware support.
- Review the metrics that drive knowledge workers when assisted by contextual aware devices and data.
- Top 10 ways you can use location in your support organization today.
Dave, I'm Afraid I have to place you on hold (2013-2014)
-Robotics and IT Support.
You can't manage it until you measure it. This mantra has lead to an era of automation, self-service and consolidation. Doing more with less, doing less with less. The IT department is birthing out robots faster than an alien invasion. These robots are not the type we were told about in our childhood, these robots are here to take our jobs away or are they here to save us? What are the moral and ethical issues that coming generations face?
While many herald the coming revolution in IT, we should stop and give pause to what we will do with the millions of displaced workers in 2020.
- Review a history in robotics that have displaced human jobs.
- Look forward at the trends in automation that are disrupting information technology and information systems.
- Discover the skills that will be desirable for knowledge workers as "automation" becomes commonplace.
- The five employees you meet in heaven, augmented, AI, Robot, human, post carbon
The Metrics of Me - Quantified, Augmented and Unstoppable (2013 2014)
-The Knowledge Worker of 2015
We are empowered with God like technology and beholden to a system of measurement that can could only be described as a wooden ruler. In this provocative session, explore the metrics of today and tomorrow’s knowledge worker. Rooted deeply in quantified self, today’s humans are carrying more than devices, they moving data factories. In this very intimate tour see how the work of moving knowledge, recording bio-activity, archiving your social habits and even actions that happen around the house al add up to create the most astounding image of the last generation not to be automatically quantified.
- Review today’s automation tools for recording activity based on knowledge work, Social Sharing, Biology, and Home automation.
- Analyze data and make decisions based on trends in your life.
- Peer in to the next 7 years of knowledge work and how we will move to measurements that meet and exceed our technology.
- Learn more about Chris Dancy, than you are probably comfortable with.
Born enslaved, the evolution DNA based customer service. (2013/2014)
-Genetics, the last information system.
Humans have been slowly evolving for many years. For the first time in the history of organic life, our species has the ability to influence it's own evolution via technology, DNA and augmentation
Supporting augmented, evolved or genetically superior humans has been changing the work place for over 20 years. From 508 compliance, employees Pharmacologically enhanced to the incoming freshman using body hacks like devices like emotiv the future of human support is biological and your service levels should reflect this.
- Review a history of human technological evolution and it's effect on the enterprise.
- Learn how augmented knowledge workers are changing the enterprise today.
- Explore the genetics of human evolution post species schism.
Buddha had an iPad (2013 2014)
-Mindfulness the ultimate body hack for today's knowledge worker.
Today knowledge workers are slammed with information from millions of different sources. Emails, TV, Radio, Text Messages, Social Media, other people, intuition and nature. The sensor overload has lead to many people either disconnecting, shutting down or slowly killing themselves trying to keep up.
Being human in 2013 means accepting change at an emotional level so that you can ride the waves of data around. Digital Information Emotional Surfing, yup DIES, is the one of the easiest ways knowledge work can be accomplished today. The roots are found in the eastern tradition of "Mindfulness".
- Learn the tools of staying connected without being connected.
- Review the practices of inevitability management and how to successfully ride the peace within your data driven life.
- Define the five traits of highly adaptable knowledge workers.
Business as Unusual, The war for corporate Culture. (2013)
-The inner workings for todays successful business culture
From civilizations to thriving organizations, humanity has been defined by it's culture. Polite society defines culture as a state of balance between the arts, sciences and a pursuit of the humanities.
Organizationally culture translates very differently. Corporate culture has long been heralded as the key to successful change, leadership and a host of other maturities that exist in an analyst vacuum.
What does it mean to have a healthy organizational culture, what defines that health and how do you achieve it?
Now that the enterprise has been redefined, knowledge workers have been transformed how will we know when we have "arrived".
Is culture a destination or a journey? This provocative session will examine three global organizations and the key elements that have redefined their existence.
Cult of enterprise celebrity (2012 2013)
-What happens when your employees eclipse your products and services
What happens when your employees become bigger "brands" than your organization? Welcome to the age of the enterprise celebrity. Your 15 minutes of fame has been outsourced to the temporary clerical worker in accounting. Today with the influx of hyper connected knowledge workers we are suddenly faced with managing not only employees with current skill sets but employees with bigger egos. How do you discipline an employee with 10,000 LinkedIn connections, 1 million followers and 2,500 "friends"? Can you enable teams of celebrities to innovate and steer a company when "senior leadership" is out to lunch? These answers and many more questions will be explored. I'm ready for my close up mr. zuckerberg!
Knowledge Workers and the Reputation Index Economy (2011 2012)
-Knowledge lockers, Digital Quantified Self and Influence The New Knowledge Worker
Measuring performance is never easy. Fortunately in 2012 we have ways of measuring engagement of our teams with algorithms that will start to rival google. When page rank turns to people rank, understand the metrics that define effective collaboration will be key to education not only your organization but making sure that you always have the "credit" you deserve. Knowledge work is based on the ability to create, consume and curate information that benefits teams, organizations and communities. When "First call resolution" becomes "Solution Virility Index" we start to envision a world of workers who are not tied to information technology but instead enable information systems. Welcome to the reputation economy Part one, Rise of the knowledge agent.
Social ITSM - Rise of the DNA based Reponse System (2012 2013)
Autonomous, Heads Up, Biotech, Perspective as a Service, Micro-tasks, Influence, Precognitive information systems, Micro Big Data, and Interactive Emotional Response Gestures. These any many other items are going to dramatically impact the service desk of 2017 and beyond. Discover, the tools, skills, metrics that will drive the next generation of connected employees back to Support.
Social ITSM – Rise of the Community Based Help Desk (2008 -2012) (RETIRED)
The idea of Facebook as a support platform was a nice way to pretend we understood the connected enterprise, but in 2012 we actually need to start looking at how connected enterprises work. Social IT the reality is a look at where we have been with social IT support, where we are and where we are going. From 2008-2020 we cover not just the beginning of this collaborative decade but with the explosive and shocking end. Knowledge workers today need to understand the skill sets they must possess for 2015 and beyond. This is your life and it's just beginning.
Mobility, Big Data and the Coming Singularity (2010 - 2012) (RETIRED)
-The evolution of machine based life
The impact of "big data" in the cloud on the enterprise, users' perceptions of support and how support will evolve to use techniques to analyze the data to eventually support precognitive issues. We are living in the future; our devices can see, talk and translate the world around us. Our instant link to knowledge means children today have access to more data than physicians of fifteen years ago. In a single day in 2011 more data is created on the web than in the years spanning 1995 to 2000.
Talent 2013 (1/2 day, 1 day and 2 day)
The Knowledge Worker Skills Review
You work in three organizations. Your immediate team, your company and your peer network. This intensive two day class brings skills that are desirable for any knowledge worker in 2013.
Narrating your work, Working out-loud, Quantified digital self, Evernote, ifttt, knowledge lockers and digital influence are all skills that are fast evolving to bridge the world of today's support of information technology and tomorrows management of information systems.
Spend two days learning how to map out your digital self to meet the needs of a talent pool that is expanding and contracting as fast as business itself.
Discover, Setup and Use:
- Top three trends to use to influence your peer network.
- Top five ways to narrate your work
- Best practices when dealing with knowledge lockers
Digital Literacy (2012)
Do you know how to use Microsoft Office? Have you experience with a web browser? Do you possess knowledge regarding Active Directory, TCP/IP or Lotus Notes? These are all questions used to screen applicants with from 1995-2005. Things have picked up pace over the last seven years and the IT experts are currently outside of IT.
What skills do today's knowledge workers need to understand, embrace and migrate toward? Employable in 2020 looks nothing like the job you currently have!
This session will focus on core skills for information creation, consumption and curation in today's connected, mobile, social work place.