Entering into new media can be a big mistake for many organizations. Consider sending your sales, marketing and support teams through New Media Essentials for ITSM. This course is targeted at individuals and organizations that don’t have the time, money or resources to spend spinning their wheels with this frustration topic. ServiceSphere specializes in IT Service Management New Media, we are bespoke and only work with clients that share our vision for content over FUD.
You could get help with your Social Media, New Media from thousands of other organizations flooding the market with “best practices” but trust us, you’ll be back. Just ask our current customers who are finding REAL value from ServiceSphere training for ITSM organizations and professionals.
New Media Essentials for ITSM Organizations & Professionals
- Social Media Review
- Review the shift in information delivery and how our customers are getting
information today and tomorrow. How organizations are dealing with walled
gardens or open communications. - Web Site vs. Web Presence
- Semantic Web Review (Bees Knees)
- Best practices for Personal brand
- Best practices Corporate brand
- Reputation / Influence Management & Measurement
- Social Channel Management
- Why you should NOT be a part of New Media
- Social Support
- Review the shift in information delivery and how our customers are getting
- Twitter Review and Workshop
- Twitter basics and usage.
- Best Practices on Building a Personal brand
- Best Practices on Building a Corporate brand
- Tools for Working With Twitter
- Influence the Marketing Dollars of tomorrow
- Facebook Review and Workshop
- Facebook basics and usage. Creating a community for your customers to
interact with IT Services. Corporate brand - Facebook best practices for Corporate Users
- Facebook Dangers for the Corporate User
- Facebook basics and usage. Creating a community for your customers to
- LinkedIn Review and Workshop
- LinkedIn basics and usage. Creating and branding your employees to
leverage your knowledgebase, utilizing this resource for research and building
Professionalism.
- LinkedIn basics and usage. Creating and branding your employees to
- Blogging Review and Workshop
- Who goes to blogs
- You don’t have to write, you just have to contribute
- Best Practices when writing and contributing
- New Media Tool Review
- Crowd Sourcing your Marketing Designs
- Feedback Tools – Collecting feedback from your New Media Sources
- Collaboration & Sharing Tools Review – Sharing where you are, what you are doing and how you’re doing it.
- Expert You – Tools for promoting your Expertise in New Media
- Photo/ Video, How, When and Where to Shoot and the Tools to Save and Share.
- Audio – Stream your tweets, Podcast your News, the how, what and why of shared audio content.
- Social Support, Professional Resources, Crowd Sourcing, Geo-Location, Marketing Tools.
- Events Management for New Media
- Events in 2010 and beyond
- Where and how to post events for maximum impact
- Pre-Post Activities Check List
- Unified New Media Presence
- Social Media, New Media, Professional Branding, Corporate Branding and Event Management tie together to create a unified buzz machine.
1, 2 and 3 day classes available on your campus.
